Privacy Policy
Introduction
The services available on Telsim Refurbished Devices website are provided by Assurant Services Australia Pty Ltd (ABN 19 159 022 296) as a service provider for Telsim. By using these services, you consent to the way your personal information is collected, used, and shared as outlined in Telsim’s Privacy Policy. Telsim handles your personal data in line with its Privacy Policy, which covers activities such as marketing, promotional communications, and service-related updates. To learn more about how your information is managed including how to view, update, or raise concerns about your data, please refer to our full Privacy Policy available on our website.
Assurant Services Australia Privacy Policy
What We Do with Your Information
Assurant Services Australia may use the personal information we collect from you to deliver our services, send updates, and share relevant information. We may also use it to support services provided by third-party partners we work with. Additionally, we may inform you about new or additional products, services, or opportunities that may be of interest to you. This information also helps us improve our offerings and better understand your preferences and needs.
Assurant Services Australia is dedicated to protecting the personal information you share with us. We have put in place appropriate physical, electronic, and administrative safeguards to help prevent unauthorised access, misuse, loss, or disclosure of your data.
Please be aware that transmitting information over the internet carries inherent risks and is done at your own discretion. Although we implement reasonable measures to safeguard your personal data, we cannot guarantee complete security. Despite our precautions, there is no absolute assurance that your information won’t be accessed or disclosed in ways that conflict with this Privacy Policy.
Our Commitment to Your Privacy
At Assurant Services Australia, we are committed to respecting your privacy and safeguarding the personal information of our customers and website visitors. We operate in accordance with the Australian Privacy Principles as set out in the Privacy Act 1988. This privacy policy explains how we collect, use, and manage your personal data.
Occasionally, Assurant Services Australia collects and stores personal information you share with us via our website, directly, or through other means. This information may include your name, phone number, address, and email, which help us send updates, deliver information, and manage your orders for products or services. We may also obtain extra details at certain stages, for example, when you:
· Provide feedback
· Share details about your personal or business affairs
· Adjust your content or email preferences
· Participate in surveys and/or promotions
· Provide financial or credit card information
· Communicate with our customer support
· When you receive products from us, including SIM cards if any, we may collect information that connects the product to you.
Any further information you choose to share with Assurant Services Australia during your interactions may be gathered.
Your Information: How It's Acquired
Assurant Services Australia collects personal information through various channels, including your interactions with us online, in person, through our website or store, and during the delivery of our services. We may also receive personal information from third-party sources. When we do, we handle and protect that information in accordance with this Privacy Policy.
How We Share Your Personal Information
We may share your personal information with our employees, officers, insurers, professional advisors, agents, suppliers, subcontractors, or third-party partners where necessary to carry out the purposes outlined in this Privacy Policy.
In certain situations, we may be required to disclose personal information to comply with legal obligations, including laws, regulations, court orders, legal proceedings, or requests from law enforcement agencies. Your personal information may also be used to protect the legal rights, intellectual property, safety, or interests of Assurant Services Australia, our customers, or third parties.
Certain information we collect may be stored, processed, or transferred to locations outside of Australia. If there is a change in business ownership, restructuring, or a transfer of assets, we may transfer our user database, including both personal and non-personal data, to the new entity, as permitted by law. In such cases, we will ensure the information is protected under a confidentiality agreement and handled in line with this Privacy Policy.
By sharing your personal information with us, you agree to the practices described in this Privacy Policy, including how your information may be disclosed. When we share personal information with third parties, we will take reasonable steps to ensure they comply with this policy in handling your information.
Accessing Your Personal Information
You may request to review the personal information we keep on file about you, as allowed by the Privacy Act 1988. An administrative fee may be charged to cover the cost of providing this information. If you wish to request a copy of your personal data, or if you believe that any details we hold are incorrect, outdated, incomplete, irrelevant, or misleading, please contact us at privacy.au@assurant.com
If you have concerns about our privacy practices, you are encouraged to submit the details of your complaint to Locked Bag 3003, Auburn, New South Wales, 1835. We take all complaints seriously and will respond promptly upon receipt of your written complaint.
Revisions to This Privacy Notice
Please be aware that this Privacy Policy may be updated periodically. Any revisions will become effective immediately upon publication on our website or notice board, at our sole discretion. We encourage you to review the Policy regularly to stay informed of any changes.
Occasionally, our website uses cookies, small data files stored on your device to recognize you when you return and to record information about your browsing activity. Cookies do not pose any risk to your device or its data. While most web browsers accept cookies by default, you can adjust your browser settings to decline them. Please note that disabling cookies may limit your ability to fully use some features of our website.
These cookies allow us to track visitor activity and optimize the performance of our website.
Additionally, third-party services such as Google Ads may use cookies to display targeted advertisements both on our site and across other websites you visit.
Third-party sites: For your convenience, our website may contain links to external sites operated by third parties. Assurant Services Australia does not endorse, sponsor, or approve the content or practices of these sites. We are not responsible for the privacy policies or content of any linked websites. It’s advisable to check the privacy practices of third-party sites prior to providing your personal information
Shipping
Easy Shipping at Telsim
Shop with confidence at Telsim! We want you to be thrilled with your purchase. Our straightforward shipping and returns policy ensures a smooth experience.
Fast & Reliable Shipping Options
Free Delivery – Australia Post
$9.95 Express Post – Australia Post
We know you want your new device quickly! That's why all orders placed before 12 PM on any business day are dispatched the same day. Orders placed after 12 PM or on non-business days will be dispatched on the following business day.
You'll receive a tracking email as soon as your order is dispatched, so you can follow its journey.
For your security and ours, all orders require a signature upon delivery. While we strive for speed, all quoted delivery times are estimates and not guarantees. We are not responsible for any delays that may occur through Australia Post.
Please note that all purchases must be made with full payment via PayPal or Zip Pay before shipping.